Files recovery service

An expert in files recovery service can be your new best friend if you lose important documents, treasured photos and videos of family and friends, or your collections of favourite movies and music.

Common file formats recovered

Document files

These include files with the following extensions:

• .docx, a Microsoft Word XML (Extensible Markup Language) format file.
• .html (Hypertext Markup Language), compatible with older operating systems.
• .pdf (Portable Document Format), for sharing documents between computers and across operating systems.
• .rtf (Rich Text Format), which allow basic text formatting.
• .txt, which contain raw text.
• .xls/.xlsx, used by Microsoft spreadsheet applications.

Image files

• Bitmap (.bmp), a digital image comprising a matrix of dots.
• EPS (.eps), a graphics file saved in Encapsulated PostScript file format.
• JPEG (.jpg) files, named after the Joint Photographic Experts’ Group, which created the standard. JPEGs are particularly favoured for images produced by digital cameras.
• .gif, .png, .svg, .tiff

Video files

• MOV (MOVie) files, developed by Apple and compatible with both Macintosh and Windows platforms.
• MP4 files use MPEG-4 compression, a standard from the Moving Picture Experts’ Group. MP4 is widely used for sharing high-quality video files on the internet.
• WMV (Windows Media Video)

Audio files

• MIDI (Musical Instrument Digital Interface)
• MP3 (MPEG-1 Audio Layer-3)
• WAV (Waveform Audio File)
• WMA (Windows Media Audio)

Compressed files

These package files save disk space, and they include:

• ZIP (Zone Information Protocol)
• RAR (Roshal Archive compressed file)

How files can vanish

There are many causes of loss of files, including:

• Human errors such as accidental deletion or spilling drinks on an equipment.
• Mechanical damage of hard drive and SSD (solid-state drive).
• Viruses like ransomware that encrypt files in hard disk drives and USB flash drives.
• Software errors that corrupt files.
• Power failures resulting in data not being saved to permanent memory.

Professional file recovery service of TOTL/Greenergy

In some cases, you may be able to retrieve your lost files yourself with undelete software, or perhaps you’ve safely backed up all your crucial files.

In other circumstances, though, files recovery can be a complex process. For example, RAID file recovery (Redundant Array of Independent Disks) for servers and NAS (network attached storage) requires the attention of skilled data recovery services.

Your best shot at getting back your files is the first attempt, when carried out immediately after your data disappeared from view.

To preserve your storage media in its original condition, you should shut down your device to avoid operating damage, and then bring in file data recovery professionals.

How we recover missing files

Our hard disk files recovery and flash files recovery technicians will:

• Work in a certified cleanroom to avoid damage to electronic components by dust and other airborne particles.
• Replace damaged printed circuit boards or flash memory chips, if necessary.
• Have access to specialised hardware and software diagnostic and recovery tools to safely clone your files.

TOTL’s the authorised sales partner of Greenergy. The collaboration between these two leading IT service providers is aimed at delivering affordable, quality file recovery services to individuals and small and medium enterprises (SME).

Greenergy has been providing files rescue services since 1997, using the latest technologies from the US and Russia. It can retrieve data processed by various operating systems, including:

• Windows file recovery (and Microsoft Word file recovery)
• Mac file recovery
• Linux file recovery

TOTL only partners with service providers that share the company’s core philosophy of total commitment to customers by constantly striving for excellence.