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encrypted data back

Over 90% success rate.
More than 50% public-listed companies as clients.
We aim to bring your data back intact.

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The encrypted data recovery services of TOTL/Greenergy can get your business back on its feet

We provide the specialist encrypted data recovery service that’s essential to getting a business back up and running, whether you’ve lost critical files through accidental deletion, hardware or software problems, or a ransomware attack.

Encryption turns electronic data into a code that can only be deciphered by someone with the decryption key.

Businesses, institutions, governments, and individuals use data encryption to protect critical documents and records and to guard against identity theft. It can secure a wide range of sensitive material, including medical records, emails, tax returns, credit card numbers, and chat histories.

Thus, encryption algorithms play a crucial role in data storage and transmission by protecting the confidentiality of the information.

It’s worth noting that the Singapore Personal Data Protection Act (PDPA) requires businesses and other organisations to take “reasonable security arrangements” like encryption.

Levels of data encryption

There are basically 4 levels of data encryption:

  1. Full-disk encryption
  2. File-level encryption
  3. Transparent data encryption
  4. Application encryption
Signs your encrypted drive may be damaged
Hard drive

Data can be lost from encrypted hard disk drives through physical damage or issues such as virus attacks and overwriting of files.

Common signs of an encrypted hard drive failing are:

  • Frequent error messages
  • Frequent crashes, particularly when booting up
  • Long waiting time to access data
  • Folders and file names becoming scrambled
USB flash drive

Encrypted data on a USB flash drive can be corrupted by improper ejection of the device from a computer or burn-out of the flash memory controller chip.

Signs of problems with an encrypted USB include:

  • Issues reading or writing files
  • Disk Needs Formatting message when the memory stick is inserted
  • No power to the memory stick

We
bring
your
data
back
intact

TOTL/Greenergy’s encrypted data recovery service

Encryption makes it more difficult to recover lost data lost from a drive, so you need the help of professional data recovery services, and as soon as possible to give you the best chance of getting back all your data.

To recover encrypted data intact, the client will have to provide the encryption key to decrypt either the data or the data storage medium.

Our experienced data recovery technician will then work in a cleanroom environment to:

  • Assess the physical condition of the drive containing the encrypted data, and make any necessary repairs; and
  • Create an image of the drive’s data and clone it bit-by-bit to preserve the integrity of your drive.

Ransomware data recovery

Cyber extortionists use ransomware to make a victim’s files inaccessible by encrypting them, and then demanding a payment to decrypt them.

Signs of a ransomware attack include:

  • Files you use regularly won’t open.
  • Internet connection is lost.
  • Your website home page changes.
  • Anti-virus software fails to run.

Without access to the extortionists’ encryption key, nobody can recover that data.

That said, certain ransomware encrypts only recently accessed data, so your older data sets may still be safe. Older ransomware (let loose before 2015) may even back up data before encryption, so salvage may possible.

As an encrypted data recovery expert, TOTL/Greenergy will be able to utilise the correct and effective ransomware data recovery approach, either by locating a decryption system for the encoded files or retrieving data that wasn’t affected.

Encrypted data recovery pricing and savings

Fees for retrieving encrypted data from a hard drive start at around:

  • S$100 for non-physical damage
  • S$400 for physical damage

Pricing for restoring encrypted data from a USB starts at around S$75.

If you hire Greenergy via TOTL’s website, you’ll get free priority service (the cost is 50% of the recovery fee).

Further, Greenergy guarantees you:

  • Confidentiality of data
  • No encrypted data rescued, no fee
  • Free evaluation/analysis
  • Free cancellation before a quote is accepted

Lost your data and need it retrieved?

We have the expertise to help you out.
Plus we don't charge if no data is recovered.

TOTL/Greenergy

Expertise you can afford

As the authorised sales partner of Greenergy, TOTL aims to offer small and medium enterprises (SME) in Singapore the most affordable, highest standards of encrypted data recovery.

TOTL, with nearly 20 years in the IT business, only aligns itself with fellow service providers who are professional and trustworthy.

Highly-skilled Greenergy technicians work in a class 100 cleanroom to prevent further damage to drives, and use advanced encrypted data recovery technology from the US and Russia.

Therefore, more than 85% of encrypted data recovery jobs carried out by Greenergy result in restoration of data. In 90% of these cases, the lost material is recovered in its entirety.

Greenergy can recover data from drives encrypted by many different systems, including:

  • Check Point Full Disk Encryption
  • McAfee Drive Encryption
  • Microsoft BitLocker
  • Sophos SafeGuard
  • Symantec Endpoint Encryption
  • WinMagic SecureDoc

A reputation for integrity and reliability is reflected by Greenergy’s impressive clientele. It includes:

  • Automobile Association of Singapore, the leading motoring organisation providing roadside assistance services.
  • Sumitomo Mitsui Construction, which carries out civil building projects and construction of hotels, homes, offices, and factories.
  • Tuas Power Ltd, one of Singapore’s leading power generation companies and provider of environmental services.

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Send us a filled-out form, and we'll reach out to you by the next business day.
Wish to speak with us instead? Call  +65 6631 8986

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