The data recovery

Over 90% success rate.
More than 50% public-listed companies as clients.
We aim to bring your data back intact.

TOTL/Greenergy Singapore – the professional specialist data recovery company will help get your life – or business – back on track

We’re the professional specialist data recovery services company that offers you the best chance of retrieving critical information or precious images that have suddenly vanished.

When an individual loses data, it can be heart-breaking.

And when a business suffers data loss, the consequences can be devastating. Small businesses may be particularly at risk because they lack the security and backup resources of large corporations.

Lost personal data individuals want recovered

Some personal data stored on smartphones, tablets, or PCs has the power to evoke a host of cherished memories of important family life events, such as wedding, birthday, and graduation ceremony photos and videos.

Other types of digital data that people store may represent important, sensitive information like:

  • Passwords to websites and apps
  • Scans of documents such as insurance
  • Names and addresses of friends and colleagues
  • Work-related data and document
  • Personal notes
  • Personal emails and other digital messages
  • Music and movie collections
Important data businesses want to safeguard

It’s been estimated that one-third of businesses fail to back up their data. Further, studies suggest that half of small and medium enterprises (SME) have no contingency plan in place in the event of data loss.

Even with a backup system, restoring business data to the exact state it’s in before it’s lost is very difficult.

Types of data typically stored by a company include information that’s vital to keep the enterprise running. These files often include:

  • Accounting records
  • Customers’ details
  • Tax forms
  • Files on employees
  • Business process documentation
  • Sales figures
  • Banking details
  • Legal documents
  • Permits and licences
  • Insurance documents
Consequences of data loss to businesses

When a business loses critical data, the outcome can be dire, causing:

  • Productivity disruption
  • Damage to reputation
  • Exposure of confidential information
  • Loss of customer loyalty
  • Potential business failure


Where your data can be stored

Knowing where your data is residing would help you locate the point of extraction of lost data.

Various devices or media are used to store electronic data. The most common are:

  • Hard disk drive (HDD). Also called a hard disk, fixed drive, or hard drive. A hard disk drive magnetically stores digital information using one or more rigid disks that rotate rapidly.
  • External hard drive. A portable storage device connected to a computer, often used to back up files.
  • Solid-state drive (SSD). Unlike a hard drive, a solid-state drive has no moving parts. Data is kept in microchips, and it’s a great deal faster than a hard disk.
  • USB flash drive. A USB (universal serial bus) is a small external flash drive (memory stick) for data storage.
  • SD (secure digital) cards. Small cards that hold rows of memory chips, typically used with digital cameras and mobile phones.
  • CDs and DVDs. CDs (compact disks) and DVDs (digital video disks) provide a cheap, simple method of digitised data storage.
  • Network Attached Storage (NAS). An NAS storage device connects to a network from a centralised point for access by authorised users.
  • RAID. Redundant Array of Independent Disks data storage virtualisation technology combines multiple disk drive components into one or more units.
  • Magnetic tape. Uses digital recording to store information on magnetic tape, usually packaged in cassettes or cartridges.
How your data may be lost

When we understand the causes of data loss, we may then take steps to prevent it from happening.

Inappropriate actions that may lead to the disappearance of data are:

Hardware factors
  • Accidental damage to a hard drive or other storage media through mishandling
  • Hard drive motor failure
  • Hardware breakdown/system failure
  • Read/write head crash
  • Damage to printed circuit board
Software factors
  • Incorrect shutdown of software files
  • Corruption of operating system or firmware
  • File system corruption
  • Lost disk partition
  • Inability to read an unknown file format
Human factors
  • Accidental deletion or overwriting
  • Formatting of hard drive
  • Spilling of drinks
  • Misplacing memory sticks and CDs
  • Sabotage/hacking
  • Theft, particularly laptops and phones
Environmental factors
  • Fire or water damage
  • Power cut or surge
External factors
  • Virus infection/malware attack
  • Ransomware

We bring your data back intact

You can recover data that’s deleted or from damaged storage media

The good news is: if you’ve accidentally deleted data, the information hasn’t actually vanished into thin air. Even if you’ve emptied your device’s trash bin, the data is still recoverable – you just don’t know where it is.

Different systems have different ways of tracking deleted files. With Windows, for instance, a master file will point to the location of every file on your storage device. Macs work along similar lines, with an allocation table keeping a record of what parts of a hard drive are being used.

Stop using your data storage device if accidental deletion of data has occurred! When you create new files, you can overwrite or destroy the deleted file.

As with deletion, data that’s inaccessible because the media its stored on has become damaged can also be retrieved with professional diagnostic and retrieval techniques.

Nevertheless, the fact that deleted files can be retrieved poses the risk of hackers gaining access to them. This problem can be solved by an experienced data recovery firm that also offers data erasure services to destroy data completely.

Engage an expert data recovery firm

Attempting to recover deleted files or data from damaged storage media without professional help is likely to do more harm than good.

Unless you’re a data recovery pro, it’s best to let the experts handle the job or risk the permanent loss of valuable files.

But finding a reliable, efficient, and affordable data recovery provider can be challenging. Common pet peeves of people seeking help include:

  • Having one shot at getting back your data: the first attempt provides the best chance of a successful outcome.
  • Hiring a data recovery company that can’t retrieve your information but still charge you.
  • Some data recovery centres charge high rates that only large corporations can afford.
  • Some data recovery providers take a long time to do the job – months in some cases.
  • A data recovery firm’s way of handling your confidential or sensitive material.
  • The lack of forensic data recovery services when the information to be retrieved is required to be admissible in a court of law.

TOTL and Greenergy team up to offer outstanding data recovery services!

TOTL was born out of a desire to give individuals and SMEs in Singapore access to the best digital data retrieval services – at highly-competitive prices.

The company came into being after the people behind it – having almost 20 years of experience in providing IT services to SMEs here – discovered that many data recovery services in Singapore appeared to fall below our own high standards as an IT services provider.

Thus, many of us simply had to put up with lost data.

However, we all deserve the same quality and reliability of data rescue that major institutions and business organisations rely on.

This is how TOTL landed on the doorstep of veteran data recovery experts Greenergy, whose client base reads like a Who’s Who of the major players in the Singaporean business world:

  • Energizer Singapore, the batteries and rechargeable systems experts
  • Razer (Asia-Pacific), the leading manufacturer and distributor of computer gaming peripherals
  • StarHub, Singapore’s first fully-integrated info-communications company
  • And more than half of public listed companies here!

Further, Greenergy shares our values of:

  • Total commitment to customer satisfaction;
  • Transparency in pricing; and
  • Providing affordable, quality services.

TOTL is now the authorised sales partner of Greenergy.

Lost your data and need it retrieved?

We have the expertise to help you out.
Plus we don't charge if no data is recovered.


Expertise you can afford

  • High success rate. More than 85% of cases handled by Greenergy result in data retrieval – 90% of these being fully recoverable.
  • Affordable pricing. Greenergy’s data recovery fees are among the lowest in Singapore.
  • The Greenergy guarantee:
    • No data recovery, no charge
    • Free evaluation and analysis
    • Free cancellation any time before you accept a quote
    • Confidentiality of data is assured
  • TOTL customers will get Greenergy’s Priority Fast service free-of-charge. This cuts the service time by half and would normally cost 50% more.
  • Customer liaison will be handled directly by Greenergy upon web registration to streamline the data recovery service process, so your needs will be attended to quickly.

Get your free diagnosis & report

whether or not an order is placed

Send us a filled-out form, and we'll reach out to you by the next business day.
Wish to speak with us instead? Call  +65 6631 8986

Share This