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Expert file recovery service in Singapore

An expert in file recovery service can be your new best friend if you lose important documents, treasured photos and videos of family and friends, or your collections of favourite movies and music.

File formats in common use that may suddenly become inaccessible can be divided into 5 categories:

Greenergy’s clients

Haw Par Healthcare
Singapore Management University (SMU)
Triumph International (S) Private Limited

… and more!

Document files

These include files with the following extensions:

  • .docx, a Microsoft Word XML (Extensible Markup Language) format file.
  • .html (Hypertext Markup Language), compatible with older operating systems.
  • .pdf (Portable Document Format), for sharing documents between computers and across operating systems.
  • .rtf (Rich Text Format), which allow basic text formatting.
  • .txt, which contain raw text.
  • .xls/.xlsx, used by Microsoft spreadsheet applications.
Image files
  • Bitmap (.bmp), a digital image comprising a matrix of dots.
  • EPS (.eps), a graphics file saved in Encapsulated PostScript file format.
  • JPEG (.jpg) files, named after the Joint Photographic Experts’ Group, which created the standard. JPEGs are particularly favoured for images produced by digital cameras.
  • .gif, .png, .svg, .tiff
Video files
  • MOV (MOVie) files, developed by Apple and compatible with both Macintosh and Windows platforms.
  • MP4 files use MPEG-4 compression, a standard from the Moving Picture Experts’ Group. MP4 is widely used for sharing high-quality video files on the internet.
  • WMV (Windows Media Video)
Audio files
  • MIDI (Musical Instrument Digital Interface)
  • MP3 (MPEG-1 Audio Layer-3)
  • WAV (Waveform Audio File)
  • WMA (Windows Media Audio)
Compressed files

These package files save disk space, and they include:

  • ZIP (Zone Information Protocol)
  • RAR (Roshal Archive compressed file)

We can

How files can vanish

There are many causes of loss of files, including:

  • Human errors such as accidental deletion or spilling drinks on an equipment.
  • Mechanical damage of hard drive and SSD (solid-state drive).
  • Viruses like ransomware that encrypt files in hard disk drives and USB flash drives.
  • Software errors that corrupt files.
  • Power failures resulting in data not being saved to permanent memory.

Professional file recovery service of TOTL/Greenergy

In some cases, you may be able to retrieve your lost files yourself with undelete software, or perhaps you’ve safely backed up all your crucial files.

In other circumstances, though, file recovery can be a complex process. For example, RAID file recovery (Redundant Array of Independent Disks) for servers and NAS (network attached storage) requires the attention of skilled data recovery services.

Your best shot at getting back your files is the first attempt, when carried out immediately after your data disappeared from view.

To preserve your storage media in its original condition, you should shut down your device to avoid operating damage, and then bring in file data recovery professionals.

How we recover missing files

Our hard disk file recovery and flash file recovery technicians will:

  • Work in a certified cleanroom to avoid damage to electronic components by dust and other airborne particles.
  • Replace damaged printed circuit boards or flash memory chips, if necessary.
  • Have access to specialised hardware and software diagnostic and recovery tools to safely clone your files.

File recovery pricing

Fees for file recovery depend on:

  • The type of storage media;
  • Whether it’s physically damaged; and
  • The complexity of the recovery process.

Pricing for computer file recovery by Singaporean data retrieval experts Greenergy starts from S$50.

Non-business customers, including students, get a discount.

Individuals and businesses who hire Greenergy through this website get fast, priority service at no additional cost.

In the event Greenergy can’t recover your files – which is highly unlikely ­– you won’t be charged anything because analysis/evaluation is free.

Importantly, Greenergy guarantees the confidentiality of your PC file recovery data.

Lost your data and need it retrieved?

We have the expertise to help you out.
Plus we don't charge if no data is recovered.


Expertise you can afford

TOTL’s the authorised sales partner of Greenergy. The collaboration between these two leading IT service providers is aimed at delivering affordable, quality file recovery services to individuals and small and medium enterprises (SME).

Greenergy has been providing file rescue services since 1997, using the latest technologies from the US and Russia. It can retrieve data processed by various operating systems, including:

  • Windows file recovery (and Microsoft Word file recovery)
  • Mac file recovery
  • Linux file recovery

TOTL only partners with service providers that share the company’s core philosophy of total commitment to customers by constantly striving for excellence.

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Send us a filled-out form, and we'll reach out to you by the next business day.
Wish to speak with us instead? Call  +65 6428 6249


25 Hillview Avenue
Singapore 669558


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